Assignment 19 - Delaney Staley - Advice

One of the pieces of advice that I think almost every person has gotten to hear multiple times in their lives in one form or another is "talk to others like they are your equal." It's so simple but it is something that I think should occur more and I know I try to do, though I am not perfect. Recently I have started working and I have people that come up to me and some are nice and happy, and others not so much. The other day I had a woman get mad at me for her scoops of ice cream being so small and she laughed at me, making me feel stupid because I just started and Im not sure what to do in that type of situation. In that moment I literally wanted to just quit because I didn't think I could handle customers like that but I knew that I couldn't just give up. I hope that all of us can realize that just the way we talk to others, our tone, our choice of words, can all define that person's day and can actually have a bigger impact on them than we think.